Tracking order

Order Tracking Process

At Stella Adornata, we make it easy for you to track your precious jewelry orders every step of the way. Here's how our order tracking system works:

  1. Order Confirmation: Immediately after placing your order, you'll receive an email confirmation containing your order number and details.
  2. Processing Notification: When your order enters our fulfillment process (typically within 1-2 business days), you'll receive a processing update.
  3. Shipping Notification: Once your package is dispatched, we'll send you a shipping confirmation email containing your tracking number.
  4. In-Transit Updates: Your tracking number will provide real-time updates as your package moves through the carrier's network.
  5. Delivery Notification: You'll receive a final notification when your package has been successfully delivered.

How to Track Your Package

To track your Stella Adornata order:

Method 1: Direct Carrier Tracking

Click the tracking link provided in your shipping confirmation email to be directed to the carrier's tracking page.

Method 2: Third-Party Tracking

For comprehensive tracking across multiple carriers, we recommend using 17Track, a reliable global package tracking platform.

To use 17Track:

  1. Visit www.17track.net/en
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

17Track supports most international carriers and provides detailed tracking history.

Tracking FAQs

Why isn't my tracking number working?

Tracking numbers may take 24-48 hours to activate in carrier systems after dispatch. If your tracking isn't working after this period, please contact our customer service.

My package shows as delivered but I haven't received it. What should I do?

First check with neighbors or your building management. If still missing, contact your local post office with the tracking number. If unresolved, contact our support team within 7 days of the marked delivery date.

How long does international shipping take?

Delivery times vary by destination. Most international orders arrive within 7-15 business days after dispatch. Your tracking information will provide the most accurate delivery estimate.

For any tracking-related questions or concerns, our customer service team is available to assist you. Please have your order number ready when contacting us.