Privacy policy

Information We Collect

At Stella Adornata, we collect personal information to provide and improve our services. This includes:

• Contact Information: Name, email address, phone number, shipping/billing address
• Payment Details: Credit card information (processed securely through PCI-compliant payment processors)
• Order History: Products purchased, preferences, and transaction records
• Technical Data: IP address, browser type, device information, and cookies (as explained in our Cookie Policy)

How We Use Your Information

Your data helps us:

• Process orders and deliver products
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send marketing communications (with your consent where required)
• Prevent fraud and enhance security
• Comply with legal obligations

Data Sharing and Disclosure

We may share information with:

• Service Providers: Payment processors, shipping carriers, and IT support
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties.

International Data Transfers

As a global business, your data may be transferred to and processed in countries outside your residence. We implement appropriate safeguards (including Standard Contractual Clauses) to ensure your data remains protected according to GDPR requirements.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

• Order information: 7 years for tax and accounting purposes
• Marketing preferences: Until you unsubscribe or request deletion
• Customer service records: 3 years from last interaction

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent (where processing is based on consent)
• Opt-out of sale (under CCPA)

To exercise these rights, please contact our Data Protection Officer at [email protected].

Security Measures

We implement robust security measures including:

• SSL encryption for all data transmissions
• Regular security audits and vulnerability testing
• Access controls and staff training
• Secure data storage with industry-standard protections

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings or our Cookie Consent Manager.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be communicated through our website or email. The "Last Updated" date at the bottom of this page indicates the most recent revision.

Contact Us

For privacy-related inquiries or to exercise your rights, please contact:

Last Updated: [Insert Date]