Faq
Order Processing & Shipping
How long does order processing take?
Orders are typically processed within 1-3 business days. During peak seasons, processing may take up to 5 business days. You'll receive a confirmation email with tracking information once your order ships.
What shipping methods do you offer?
We offer standard and express shipping worldwide. Delivery times vary by destination: 5-10 business days for standard shipping and 2-5 business days for express shipping.
Product Information
What materials are used in your jewelry?
We use premium materials including 316L stainless steel, AAA-grade zircon stones, freshwater pearls, Swarovski crystals, and 18K gold plating. All materials are nickel-free and hypoallergenic.
How do I care for my jewelry?
To maintain quality:
- Store pieces separately to prevent scratching
- Avoid contact with water, perfumes and chemicals
- Clean with a soft, dry cloth
- Remove jewelry before swimming or showering
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Customized or engraved items cannot be returned. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
How do I initiate a return?
Contact our customer service at [email protected] with your order number. We'll provide return instructions and a return authorization number. Returns without authorization cannot be processed.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are encrypted using SSL technology for maximum security.
Is my payment information secure?
Yes, we use industry-standard 256-bit SSL encryption and never store your full payment details. Our checkout process is PCI-DSS compliant for your protection.
Customer Service
How can I contact customer service?
Our support team is available 24/7 via email at [email protected] or through our live chat feature during business hours (9AM-6PM GMT). Average response time is under 4 hours.